POLICIES & TERMS

What kind of details do we gather?

The information we gather is basic in nature. Taking into account the privacy of our customers, we do not ask for data that is confidential by any means. Also, the process of obtaining the information is simple; via a simple query form. The query form asks for the client’s name, email address, and phone number for the sake of contact purposes. Webieflow ensures not giving out this information to any third party without the consent of the client.

How is the information protected?

Webieflow ensures the security of the client’s private and credit information at all times. The information remains stored in our server which is only to be viewed by the concerned staff. This means that your information is in safe hands.

Why do we ask for your information?

We obtain your personal information for the sake of ensuring effective communication whereas; your credit details are used to handle payments. These details are also required to better respond to the client’s complexity and to obtain their feedback for the sake of improved performance. Also, these details are used by us to update our clients regarding our latest deals and offerings.

Do we use this information for trading purposes?

Our site ensures the safety of the information our clients provide to us. We are not in the process of selling our client’s information to any third party without their consent.

REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours. Any changes/revisions requested after the logo designs are finalized will be treated as a new order and charged separately.

REFUND POLICY

Webieflow refund policy will be nil if;

• You have chosen a special package.
• The primary design concept has been approved.
• You have demanded revisions.
• The cancellation has been made due to reasons non-related to the company.
• The company has not been contacted for more than 2 weeks of project.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund’ time span.
• The business is closing or changing name or business.
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
• The client will not be entitled to any refunds after 15 days, from the date of purchase.
• Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refunds under any circumstances.
• In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
• Money-back guarantee will only be applicable if the initial designs are completely rejected by the client. If the said client(s) wants additional design concepts and/or requests amendments/modifications in the original design, and requests refund (cancellation) on the placed order after this point, then Webieflow will be entitled to deduct 33% of total billing amount for costs incurred in delivery of services, which includes processing fee and management/service charges.

Note: Webieflow holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Webieflow. The company will be the rightful owner of the designs.

RECORD MAINTENANCE

Webieflow keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.

COMMUNICATION POLICY

• Webieflow will not be responsible for any communication done via any other platform than “....@webieflow.com” or any numbers not provided by us or given on our official website.
• We are not responsible for any damages caused due to other contact details not provided by us.
• We take full responsibility of all the information provided through our official domains.